Products Return & Refund Policy
At Tabib.pk, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not satisfied with a product, we offer a clear and transparent return and refund policy to provide you with peace of mind.
1. Return Eligibility
You may request a return or exchange under the following conditions:
- The item must be unused, unopened, and in its original packaging.
- The request must be made within 7 days of the delivery date.
- Items must be accompanied by the original receipt/invoice.
2. Non-Returnable Items
Certain items cannot be returned due to health and hygiene reasons or regulatory restrictions, including:
- Opened skincare, cosmetic, or personal care products
- Surgical or medical equipment once opened or used
- Products purchased during a promotion or clearance sale
- Customized or made-to-order items
Please check product details carefully before placing an order.
3. How to Request a Return
To initiate a return:
- Call or Whatsapp at +92 309 5301194.
- Provide your Order Number, Product Name, and Reason for Return.
- Our team will guide you through the return process.
4. Return Shipping
- Customers are responsible for the return shipping costs, unless the return is due to a damaged, defective, or incorrect item sent by us.
- Returned items must be securely packaged to avoid any damage during transit.
5. Refund Policy
- Once the returned item is received and inspected, we will notify you via email or phone.
- If the return is approved, your refund will be processed within 7-10 business days.
- Refunds will be issued via the original payment method or as store credit, depending on your preference.
6. Damaged or Incorrect Products
If you receive a damaged or incorrect product:
- Notify us within 48 hours of receiving your order.
- Share photos or videos of the issue for quick verification.
- We will offer a replacement or full refund, including return shipping charges.
Need Help?
Our customer care team is here to help.
Call or Whatsapp at +92 309 5301194.
Your satisfaction is our priority.